How can we help you?
Find answers to common questions about our services, pricing, and platform. Can't find what you're looking for? Our support team is here to help.
Popular questions:
1How does the rug pickup service work?
Our professional couriers will pick up your rugs from your location at a scheduled time that's convenient for you. We provide protective wrapping and careful handling to ensure your rugs are transported safely. After professional cleaning at our facility, we'll deliver your refreshed rugs back to you within 5-7 business days. You'll receive real-time tracking updates via SMS and email throughout the entire process.
2What are your commission rates?
Our commission structure is designed to reward service providers based on their tier and volume. Starter tier providers pay 25% commission, Professional tier providers pay 20%, and Enterprise tier providers pay 15%. Higher service volumes and premium service offerings earn lower commission rates. We also offer volume discounts and performance bonuses for top providers.
3How do I track my order?
You can track your order in real-time through multiple channels. Our advanced tracking system provides live updates via SMS, email, and our mobile app. You'll see your courier's current location, estimated arrival times, cleaning progress, and delivery status. All tracking information is updated automatically and available 24/7.
4What types of rugs do you clean?
We clean all types of rugs including Persian, Oriental, wool, silk, synthetic, antique, and modern rugs. Our specialized cleaning methods are tailored to each rug's specific material, construction, and age. We handle delicate antique rugs with extra care and use appropriate cleaning techniques for each rug type to ensure optimal results without damage.
5How do I become a service provider?
Becoming a Behjja service provider is straightforward. Complete our online application form, provide necessary business documentation (licenses, insurance, certifications), pass our quality assessment, and complete our comprehensive training program. The entire onboarding process typically takes 5-7 business days. Once approved, you'll have access to our platform, customer bookings, and support resources.
6What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, bank transfers, and mobile payment solutions. Payment is processed securely after service completion using bank-level encryption. You'll receive detailed invoices for all transactions via email. We also support installment payment plans for larger services.
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