Terms & Conditions
These terms govern your use of the Behjja platform, establishing clear guidelines for customers, service providers, and all platform interactions.
Important Legal Notice
By accessing or using the Behjja platform, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services. These terms constitute a legally binding agreement between you and Behjja.
Platform Access & Accounts
Account Registration
Users must provide accurate information during registration. Service providers must submit valid business credentials and certifications. All accounts are subject to verification and approval processes.
Account Responsibilities
You are responsible for maintaining account security, including password confidentiality. Any activities under your account are your responsibility. Notify us immediately of unauthorized access.
Account Termination
We reserve the right to suspend or terminate accounts for violations of these terms, fraudulent activity, or failure to meet quality standards. You may close your account at any time with 30 days notice.
Service Provider Obligations
Professional Standards
Service providers must maintain professional certifications, insurance coverage, and comply with local regulations. All services must meet Behjja's quality standards and customer satisfaction requirements.
Service Delivery
Providers must deliver services as described, maintain punctuality, and provide accurate time estimates. Any service issues must be reported immediately through our platform.
Pricing & Commissions
Service providers set their own pricing within platform guidelines. Behjja charges commission fees as outlined in the pricing structure. All payments are processed through our secure payment system.
Payment Terms & Billing
Customer Payments
Customers pay through our secure payment system. Payments are processed upon service completion and customer approval. Refunds are available according to our satisfaction guarantee policy.
Service Provider Payments
Service providers receive payments minus platform commission within 48 hours of service completion. Payments are subject to quality verification and customer satisfaction confirmation.
Dispute Resolution
Payment disputes are handled through our mediation process. We reserve the right to hold payments pending dispute resolution. All financial disputes must be reported within 14 days of service completion.
Liability & Insurance
Platform Liability
Behjja acts as an intermediary platform connecting customers with service providers. We are not liable for service quality, damages, or disputes between parties. Our liability is limited to platform functionality.
Service Provider Insurance
All service providers must maintain comprehensive liability insurance covering their services. Insurance certificates must be current and verified. Providers are fully liable for service-related damages.
Customer Protection
We provide customer protection through our satisfaction guarantee, dispute resolution process, and service provider vetting. However, customers should verify service provider credentials independently.
Prohibited Activities
Platform Misuse
Users may not circumvent platform systems, engage in fraudulent activities, or violate intellectual property rights. Spam, harassment, or abusive behavior is strictly prohibited.
Service Violations
Service providers may not subcontract without approval, provide services outside platform guidelines, or engage in direct payment arrangements with customers.
Legal Compliance
All users must comply with applicable laws and regulations. Activities that violate local, national, or international laws are prohibited and may result in account termination and legal action.
Behjja Quality Guarantee
We stand behind every service with our comprehensive satisfaction guarantee
100% Satisfaction
Not happy with the service? We'll make it right or provide a full refund.
Vetted Professionals
All service providers are thoroughly screened, certified, and insured.
24/7 Support
Our customer support team is available around the clock to assist you.
Terms Modification & Updates
We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices. We will notify users of significant changes through email notifications and platform announcements.
Continued use of the Behjja platform after terms modifications constitutes acceptance of the updated terms. If you do not agree to the modified terms, you should discontinue use of our services.
Contact Our Legal Team
Questions about these terms? Our legal team is here to help clarify any provisions.