Privacy Policy
Your privacy is fundamental to our mission. This policy explains how Behjja collects, uses, and protects your personal information across our cleaning services platform.
Information We Collect
Personal Information
We collect information you provide directly, including name, email, phone number, address, and payment information when you register as a customer or service provider.
Service Information
For service providers, we collect business details, certifications, service areas, pricing, and professional credentials to ensure quality standards.
Usage Data
We automatically collect device information, IP addresses, browser type, pages visited, and interaction data to improve our platform.
How We Use Your Information
Service Delivery
To facilitate cleaning services, process payments, coordinate pickups and deliveries, and provide customer support.
Platform Improvement
To analyze usage patterns, improve our algorithms, develop new features, and enhance user experience.
Communication
To send service updates, promotional offers, important notices, and respond to your inquiries.
Information Sharing
Service Providers
We share necessary customer information with matched service providers to complete cleaning services, including contact details and service requirements.
Third-Party Services
We may share data with payment processors, mapping services, communication platforms, and analytics providers under strict confidentiality agreements.
Legal Requirements
We may disclose information when required by law, to protect our rights, or to ensure platform safety and security.
Data Security & Protection
Encryption
All sensitive data is encrypted in transit and at rest using industry-standard AES-256 encryption protocols.
Access Controls
We implement strict access controls, multi-factor authentication, and regular security audits to protect your information.
Data Retention
We retain personal data only as long as necessary for service provision and legal compliance, typically 7 years for financial records.
International Data Transfers
Cross-Border Operations
As we operate in France and Morocco, your data may be transferred between these jurisdictions under appropriate safeguards.
GDPR Compliance
For EU residents, we ensure all data transfers comply with GDPR requirements and provide adequate protection levels.
Data Localization
Where required by local laws, we maintain data within specific geographic boundaries and comply with regional regulations.
Your Privacy Rights
Right to Access
Request copies of your personal data
Right to Rectification
Correct inaccurate personal data
Right to Erasure
Request deletion of your data
Right to Portability
Transfer your data to another service
Right to Object
Object to processing of your data
Right to Restrict
Limit how we use your data
Questions About Your Privacy?
Our Data Protection Officer is here to help with any privacy concerns.